1. How payments work

You can buy a plan on myparaacademy.com, in the Android app, or in the iOS app. Payments are processed by our secure payment partner Razorpay. Use the same mobile number on the website and in the apps so your plan links to one account. After a successful payment, your access is available on all three.

Study-plan refunds are handled by MyPara Academy under this policy (not as an Apple or Google store app-download refund). Approved amounts go back to the original payment method.

2. When we issue a refund

Payments are generally non-refundable, except in these situations:

• Duplicate charge: you were charged more than once for the same transaction because of a technical error. After we verify it, the extra payment is refunded.
• Our technical fault: you cannot use paid content because of a problem on our side, you have written to us, and we cannot resolve it within 7 days of your complaint.
• Required by law: a refund is required under applicable Indian consumer-protection or other law.

3. When a refund is usually not given

To stay fair to all students and because content is digital, we typically cannot refund:

• change of mind after the plan is active and content is available
• buying the wrong course or year by mistake (write to us quickly — we will try to switch the plan if possible)
• exam results, ranks, or admission outcomes (we do not guarantee those)
• issues on your device, internet, or after you share your login with someone else
• a plan that has already expired
• deleting your account (that stops access; it does not by itself create a refund)

4. How to request a refund

Email contact@myparaacademy.com or use our Support page. Please include:

• your registered mobile number
• payment date and amount
• payment ID, if you have it
• a short reason, and screenshots if something is not opening

We may ask for extra details only to confirm it is your payment. Approved refunds are sent to the original payment method within 7–14 business days. The bank or UPI app may take a little longer to show the credit.

5. Cancellation

If you ask us to cancel, we stop any future renewal where a renewal exists. Cancellation does not always mean a refund for time already granted. If your case fits Section 2, we will refund as described there.

For plan changes or billing questions, the same email and Support page are the right place to write.

6. Failed or reversed payments

If a payment is incomplete, fails, or is later reversed (including a chargeback), related course access may pause until the payment is settled. If we have already refunded you, paid access ends.

7. Updates

We may update this policy and post it at www.myparaacademy.com/legal/refund. The date at the top will change. For a purchase you already made, the policy in force on the payment date applies, unless the law requires otherwise.

8. Contact

MyPara Academy Pvt. Ltd., Bhopal, Madhya Pradesh, India
Email: contact@myparaacademy.com
Phone: +91 8305773903
Support: www.myparaacademy.com/support
Also see our Terms and Privacy Policy.